November 8, 2024
In this document, the terms “Flexmoo”, “company”, and “professional” refer to:
Giorgio Mazzei
Via della Costituzione, 17
57016 - Rosignano Solvay (LI)
Italy
VAT: IT02003550494
This document is intended to cover both parties involved (professional and client) to ensure professionalism, punctuality, and consistency according to the specifications agreed with the client before the work begins.
This contract is valid immediately from the moment it is issued to the client.
Each project involves three phases: Initial Phase, Development Phase, and Completion Phase.
The proposal agreed with the client is consulted and analyzed. Flexmoo is committed to providing professional service throughout the development process and will work diligently to complete the project by the agreed deadline, if specified.
All payments are due by the invoice deadline. In case of delayed payment, Flexmoo reserves the right to halt all work until the outstanding balance is settled. Payments can be made via credit card, bank transfer or cryptocurrency.
Exclusively for specific services, upon request, Flexmoo offers the option of payment in two installments, where each installment covers 50% of the total amount due. If the client does not pay the second installment upon project completion, Flexmoo will not publish the website on the client's own domain and hosting space, but it will remain on its private test domain.
The client is responsible for:
If the client chooses to purchase the hosting service independently, Flexmoo will recommend the hosting service based on the client's needs.
Choosing an incorrect hosting service could negatively affect the website's loading speed and the quality of customer support in case of technical or bureaucratic issues.
Flexmoo reserves the right to refuse to work with a hosting service that does not meet the necessary requirements for development. Some examples include: FTP server access, database access, adequate server response speed, SSL security protocol.
Flexmoo does not influence the problems caused by the company providing the hosting service. For this reason, Flexmoo recommends choosing from those services it considers most reliable to minimize any issues.
The client has the right to cancel the order at no cost before the start date of the development work.
The client has the right to request a revision from Flexmoo during the development phase to make changes to the product at no additional cost.
For any changes requested after the delivery date, Flexmoo will apply the current hourly rates.
The development phase of the project begins once the client has paid the full amount due (or 50% if opting for the installment payment option). If payment is not made, Flexmoo will not start any work.
Flexmoo requires the client's availability for communication to resolve issues and make decisions, and expects a response within 48 hours of communication during working days, unless reasonable notice is given for limited availability.
If the client delays communication, Flexmoo reserves the right to postpone the project's development, extending beyond the originally planned delivery time.
If 6 months pass without a response from the client that hinders the development of the project, Flexmoo will adjust the cost of the entire service to the current rates, even if the client has already paid the full amount due.
If agreed, during the development phase, Flexmoo will share periodic updates of the work through digital channels, such as project management platforms or instant messaging apps.
Flexmoo will respond to client requests within 48 hours on working days unless the client has previously notified limited availability for a specific period.
The duration of each project's development is unique, but Flexmoo communicates a maximum duration ranging from 30 to 90 days, depending on the functionalities and content to be implemented.
Development may require the use of cloud services for sharing large files.
Flexmoo will strive to minimize the time to make the website functional once development is completed.
This process involves third-party services, such as hosting, DNS server providers, and search engine indexing, whose timelines are defined by the companies providing the services.
For SEO services, there is no fixed timeline for completion. This is because it depends on the algorithms used by search engines to index website pages.
According to the official Google forum, the indexing of a website for the first time can generally take anywhere from 4 days to 4 weeks. Source.
To provide an approximate and general timeline for the entire publishing phase, we estimate around 7-10 days.
If the client chooses not to hire Flexmoo for website maintenance, the company requests that the entity responsible updates the CMS platform on which the website was built every 4 weeks, including relevant themes and plugins.
Failure to maintain the website could lead to security, technical, and legal issues.
If Flexmoo is responsible for the website maintenance, the client will need to cover an annual fee that includes the professional’s services or collaborators, the chosen hosting service (if managed by Flexmoo), and any additional subscriptions for third-party services or products.
Flexmoo’s policy is to keep its clients' websites secure from common threats.
Flexmoo is not a company specialized in information security but uses its own expertise and professional software to ensure platform security.
The services recommended and used by Flexmoo provide security tools recommended by specialists, including periodic backup services to ensure software availability in case of an incident.
Flexmoo is not legally qualified, so it does not guarantee that the websites it builds for clients comply with privacy regulations in the countries where they operate.
For such matters, Flexmoo recommends consulting a lawyer that operates in your country.
Flexmoo guarantees the functionality of the developed software until the project completion date.
After the project delivery date, if the client does not subscribe to Flexmoo’s management services, any technical issues with the software will be addressed according to current hourly rates.
Flexmoo reserves the right to publicly showcase the projects it has completed on its channels and to include a footer link to its website on each project it delivers.
With the client’s authorization, Flexmoo reserves the right to make client testimonials and reviews of the service publicly available on its official channels.
Flexmoo offers media buying services to manage the client’s advertising campaigns across various digital platforms, including Google Ads, Facebook Ads, Instagram Ads, and others. These services include planning, managing, and optimizing advertising campaigns to maximize return on investment (ROI) and meet the client’s defined objectives.
Flexmoo collaborates with the client to identify the goals of the advertising campaign, which may include:
The campaigns will be tailored to meet these needs based on the client’s defined budget, target audience, and the specifics of the selected advertising channels.
Flexmoo handles the complete management of advertising campaigns, which includes:
Flexmoo is committed to optimizing advertising campaigns with targeted strategies to achieve the best possible results, using best practices and the most advanced tools.
For media buying services, payments are due as follows:
Flexmoo will provide the client with a detailed estimate of advertising costs, which must be approved before starting any campaign.
Flexmoo reserves the right to make changes to the ongoing advertising campaign, based on the results obtained and the client's objectives. These changes may include:
Any significant change will be discussed with the client and approved before implementation.
Flexmoo cannot guarantee specific performance results, such as return on investment (ROI) or the exact number of conversions, as the performance of an advertising campaign is influenced by numerous factors, some of which are beyond Flexmoo’s control. These factors include:
Flexmoo is committed to managing campaigns in the best possible way and continuously optimizing performance, but it cannot be held responsible for the final results.
During the advertising campaign, Flexmoo will provide the client with periodic reports to monitor the results. The reports will include metrics such as:
The reports will be sent at the agreed frequency (weekly, monthly, etc.) and will be used to make adjustments and optimizations to the campaigns.
The duration of each campaign will depend on the client’s objectives and available budget. The campaign duration will be agreed upon before the campaign begins, but it can be modified or extended if necessary, based on the results obtained and the client’s needs. In case an extension is needed, Flexmoo will discuss it with the client in advance and approve any changes together.
Flexmoo is not responsible for specific results of advertising campaigns, although it is committed to optimizing strategies and content to the best of its ability. Campaign performance is influenced by many external factors and cannot be guaranteed by Flexmoo. However, the company guarantees to provide professional and high-quality service in managing advertising campaigns.
Flexmoo reserves the right to collaborate with external experts and qualified professionals when necessary. This approach ensures an additional elevation in the quality of services provided, such as:
This collaboration with external experts is designed to enrich internal skills and guarantee optimal results. Flexmoo will coordinate and supervise all activities carried out by external collaborators, ensuring that every aspect of the campaign adheres to the company's quality standards.
